In response to my note complaining of porky-tasting tofu dogs, Hain-Celestial (maker of Yves products) has responded with a considerate (if automated) offer of a "product coupon" in the mail. Whether this is for fifty cents off or the cost of a replacement product, I can't yet be sure.
I wish they would have written back sooner, but at least they're acknowledging my contact and I may be able to recoup my investment with a coupon I can use for one of their other products called "Good Dogs," which--as a vegetarian--I heartily recommend. They're not quite as good as Worthington's Veja-Links (a classic from my childhood, but hard to find locally), but for a quick veggie-friendly meal, they'll do.
Here's the form letter I got, which labors under the assumption that the problem stems from some manufacturing issue, which I had preemptively assured them it did not:
Thank you for taking the time to contact us regarding your recent experience with our Yves' Veggie Cuisine Tofu Dogs 12 oz.. Please accept our apologies for the delay in our reply.
Quality is very important to us. We strive to manufacture the very finest natural products and we are always interested in hearing from you when our products do not meet your expectations. We trust that you will be completely satisfied with our products in the future. Again, we thank you for reporting this issue.
Your specific experience has been reported to our Quality Assurance Team.
In appreciation of the time you took to contact us, we have mailed a product coupon to the address provided in your original email. Please allow 10 business days for first class US mail delivery.
If you still have the product packaging in your possession, we ask that you include the "best by" date code, including any letters or numbers that follow it, as well as the UPC code - the numbers below the bar code.
As one of our valued customers, your satisfaction is very important to us and we will share your comments with our Leadership Team. If we can be of further assistance, please feel free to contact us at 1-800-434-4246, Monday through Friday from 7AM - 5PM Mountain Time.
Julia
Consumer Relations Representative
