Dear QLess:

Kansas Dept. of Vehicles is using your web-based software to "serve" customers who need license renewals and title work. It's a good concept--no more waiting in line! But in practice it's awful--About 45 minutes after "getting in line" online, I was sent a text that my estimated time until I'd get service was thirty minutes, but when I got to the motor vehicles office it ended up being an hour and a half. 

Q-less? More like Queue-max!

Time to tune up those time-estimating algorithms just a bit! I hope I won't be subject to them for a long time--the next time I have to register or title a vehicle.

I'm publishing this note on my consumer activism blog, and I'm sure people shopping for software like yours will find it. I'd be glad to publish your response, as well, if you can think of any possible way to defend yourself.